Customer accounts department
Opening Hours: Monday - Friday 8.45am - 4.30pm. Closed Bank Holidays.
PO Box 69, Mulcaster House, Westmount Road, St. Helier, Jersey JE4 9PN
Telephone: 01534 707301
Facsimile: 01534 707401
Email: customeraccounts@jerseywater.je

Please do not send credit card details to us by email. Sending information by
email is not secure. Jersey Water does not accept any responsibility for the
security of information sent to the company over the internet and by email.

Emergencies
24 Hour emergency response: 01534 707302

In the event of an emergency affecting the mains water supply to your property please contact the 24 Hour emergency response line above.

If the number is busy please be patient as the same problem may also be affecting other properties in your area. Click here to go to our emergencies page for guidance on common problems.

Please note that if the problem you are experiencing is an internal plumbing problem you should contact a qualified plumber directly.

Before telephoning the emergency helpline response number you should ensure that you have taken steps to minimise any potential damage to your property.

All other enquiries
Opening Hours: Monday - Friday 8.45am - 5.00pm. Closed Bank Holidays.
Mulcaster House, Westmount Road, St. Helier, Jersey, JE1 1DG
Main switchboard: 01534 707300
Main Facsimile: 01534 707400
Email: info@jerseywater.je

Customer feedback and complaints
We aim to ensure that the service we provide is of a very high standard at all times. There will however be areas where we can improve the quality of customer service and we would welcome comments and suggestions that will help us do this. We would also like to know about instances where you believe that the service you have received is not of a sufficiently high standard so that we can take the necessary steps to prevent it happening again.

If you would like to make a comment or suggestion or if you have experienced service from us that you feel to be unsatisfactory please either:

Telephone our Customer Accounts Department on: 01534 707301.

Use our online form to submit your feedback.

Send a letter addressed to Customer Feedback, Mulcaster House, Westmount Road, St Helier, Jersey, JE1 1DG.

We investigate all suggestions and complaints, will take any remedial action promptly and, where a reply is required, will reply to you within five days of receiving your comment or complaint.

How to find us
Please Click here to download a printable PDF version of the Jersey Water Company location map.