If you do not have a meter fitted you will be charged for water on an unmeasured basis. Unmeasured charges do not vary with the amount of water you consume but are based upon the premises in which you live.

Bills are issued in advance on a quarterly basis (March, June, September and December) and comprise an unmeasured water charge, a standing charge and, where applicable, a hosepipe charge.

Unmeasured water charge
The unmeasured water charge is calculated by multiplying the rateable value of the premises by the rate in the £ specified in the Schedule of Tariffs and Charges (click here).

The rateable value of the premises is that declared in the 1990 Parochial Rating Assessments, as prepared by the local Parish rating officers. Where the property was not in existence in 1990 then an assessed value will have been applied by the Company consistent with other properties in the Parish.

As the rateable values we use were set by Parish rating authorities in 1990 they can not now be amended. Assessed rental values applied by the Company in the absence of a 1990 rating assessment can not be amended once applied.

Standing charge
The standing charge, which is billed quarterly in advance, is set annually in March and is detailed in the Schedule of Tariffs and Charges (click here).

The standing charge is the amount paid for being connected to the water network (whether water is consumed or not).

Hosepipe charge (where applicable)
Customers who pay for water on an unmeasured basis and use a hosepipe are required to pay a hosepipe charge which is set annually and is detailed in the Schedule of Tariffs and Charges (click here).

The payment of the charge entitles the customer to use a hand held hosepipe attached to the mains network.

If your premises have a swimming pool, Jacuzzi, hot tub, lawn sprinkler, automated garden watering system or you use a hose on an unattended basis all of the services supplying your premises must have a meter fitted. To find out about metering click here.

To inform the Company that you have a hosepipe please contact the Customer Accounts Department (click here).

Direct Debit customers
If you pay your bills by Direct Debit you will also receive a credit of £1 against the total value of your bill each quarter. This reflects the fact that direct debits are more cost effective for us to process. If you would like to pay your bills by Direct Debit (click here) for further details.

Other charges
There are other charges that may appear on your bill from time to time. These will be as detailed on the Schedule of Tariffs and Charges (click here) and explained in the Terms and Conditions of Supply (click here).