If you pay for water by meter you will be billed quarterly in March, June, September and December. Your bill will be made up of a consumption charge and a standing charge.

Consumption charge
Each quarter we will read your water meter to measure the volume of water (measured in cubic metres (M³)) that you have consumed. Your charge for water will be calculated as the number of cubic metres consumed multiplied by the current charge per cubic metre. All of these details will be shown on your bill so that you can keep track of the water that you are using.

The rate per cubic metre is set annually in March and is detailed in the Schedule of Tariffs and Charges (click here).

It may not always be possible to read your meter every quarter and if this is the case we will estimate your consumption based upon previous consumption patterns in your home.

Standing charge
The standing charge, which is billed quarterly in arrears, is set annually in March and is detailed in the Schedule of Tariffs and Charges (click here).

The standing charge is the amount paid for being connected to the water network (whether water is consumed or not).

Direct Debit customers
If you pay your bills by Direct Debit you will also receive a credit of £1 against the total value of your bill each quarter. This reflects the fact that direct debits are more cost effective for us to process. If you would like to pay your bills by Direct Debit click here for further details.

Other charges
There are other charges that may appear on your bill from time to time. These will be as detailed on the Schedule of Tariffs and Charges (click here) and explained in the Terms and Conditions of supply (click here).